SUPPORT
Capchr support
Find help with the Capchr iOS app, your account, membership, and publishing questions.
Best first checks
- Make sure you are signed in and have an active membership for generation features.
- For image or video generation issues, check your network connection and available credits, then try again.
- For purchases or credits, confirm the transaction completed and reopen the app to refresh your balance.
- If a screen looks out of date, fully close and reopen the app to resync your account and collections.
Publishing to a connected store
- Confirm your store is connected and the correct shop is selected in Capchr.
- For publishing issues, review product status and the latest publishing activity in the app.
- Review generated product data before publishing it to a live storefront.
Contact support
Email support@vervemediagroup.com with a short description of the issue, your account email, and any relevant screenshots.